In summary: We collect only what we need to deliver our services. We do not sell your data. We use industry-standard security measures to protect your information.
1. Who We Are
AI Centre of Excellence ("AICoE", "we", "us", or "our") is a UK-based company that provides strategic AI consulting, implementation, and technology services. Our registered address is at the address listed on our Contact page.
This Privacy Notice explains how we collect, use, store, and protect your personal data when you visit our website (aicoe.io), engage with our services, or communicate with us.
2. Information We Collect
2.1 Information You Provide
- Contact details — name, email address, phone number, company name, job title
- Communications — emails, messages, and any information you share when contacting us
- Business information — details about your organisation's AI needs, challenges, and requirements
- Contract information — billing address, payment details (processed securely through third-party providers)
2.2 Information Collected Automatically
- Usage data — pages visited, time spent, navigation patterns
- Device information — browser type, operating system, IP address
- Cookies — essential cookies for website functionality (see Section 7)
3. How We Use Your Information
We use your personal data for the following purposes:
- Service delivery — to provide, maintain, and improve our consulting and technology services
- Communication — to respond to enquiries, send service updates, and share relevant information
- Contract management — to manage agreements, invoicing, and business relationships
- Legal compliance — to meet regulatory and legal obligations
- Business operations — to protect our rights, prevent fraud, and ensure security
4. Legal Basis for Processing
Under UK GDPR, we process your data based on:
- Contract — processing necessary to fulfil or enter into a contract with you
- Legitimate interests — processing necessary for our business operations, provided your rights are not overridden
- Consent — where you have given explicit consent (e.g., marketing communications)
- Legal obligation — processing required by law
5. Data Sharing
We may share your data with:
- Service providers — trusted third parties who support our operations (hosting, analytics, payment processing)
- Professional advisors — legal, accounting, or consulting professionals as required
- Regulatory authorities — where required by law or legal proceedings
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
6. International Transfers
Your data may be processed in the UK, European Economic Area, or other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place, including standard contractual clauses where required.
7. Cookies
Our website uses essential cookies to ensure proper functionality. We do not use tracking or advertising cookies without your explicit consent.
You can control cookie settings through your browser preferences. Disabling essential cookies may affect website functionality.
8. Data Retention
We retain your personal data only as long as necessary for the purposes described in this notice:
- Active clients — duration of the business relationship plus 6 years (legal requirements)
- Enquiries — up to 2 years from last contact
- Contract records — 6 years after contract expiry
- Website analytics — anonymised after 26 months
9. Your Rights
Under UK GDPR, you have the right to:
- Access — request a copy of your personal data
- Rectification — request correction of inaccurate data
- Erasure — request deletion of your data (subject to legal obligations)
- Restriction — request limitation of processing
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing based on legitimate interests
- Withdraw consent — where processing is based on consent
To exercise these rights, contact us at hi@aicoe.io.
10. Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
11. Changes to This Notice
We may update this Privacy Notice periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this notice regularly.
12. Contact Us
For questions about this Privacy Notice or our data practices:
- Email: hi@aicoe.io
- Phone: +44 7878 719211
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.