User Stories

Industry Applications

Customer Service

Chatbot escalation, sentiment-based routing, fallback responses

Financial Services

Trading system resilience, risk model fallbacks, compliance escalation

Healthcare

Diagnostic fallbacks, clinical decision support escalation, triage systems

E-commerce

Recommendation fallbacks, search degradation, checkout resilience

Autonomous Systems

Safety fallbacks, manual takeover triggers, redundant perception

Implementation Steps

Step 01

Failure Mode Analysis

Identify potential failure modes, their likelihood, and impact on user experience

Step 02

Degradation Tiers

Design tiered responses: cache, simpler model, rules, graceful error messages

Step 03

Model Cascading

Implement confidence-based routing from small to large models

Step 04

Circuit Breakers

Deploy circuit breakers to prevent cascade failures during outages

Step 05

Human Escalation

Configure escalation triggers for low confidence, sentiment, and high-stakes queries

Step 06

Monitoring & Alerting

Set up health monitoring, fallback tracking, and escalation metrics

Core Components

Component Function Tools
Graceful Degradation Tiered fallback from primary to cache to rules to error Custom handlers, Redis cache
Model Cascading Route queries based on confidence to appropriate model FrugalGPT, MoT, custom routers
Retry with Backoff Exponential backoff with jitter for transient failures Tenacity, resilience4j, custom
Circuit Breakers Prevent cascade failures, fast-fail patterns Hystrix, resilience4j, Polly
Human Escalation Confidence, sentiment, and intent-based routing to humans Custom logic, Zendesk, Intercom
Health Monitoring Fallback usage, escalation rates, error tracking Prometheus, Datadog, custom

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